Refund policy

We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request an exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at mellowear@outlook.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
We do not accept returns, nor refund, if you have simply changed your mind and no longer require the product. 

Refunds
We do not refund items. If the garment is faulty and upon emailing us and viewing it in person, we will gladly issue you with another garment at no cost to yourself.